A message from our Director, Chris Lowe.
I hope you are keeping safe and well and coping with our new way of life. Lockdown has certainly forced us all to slow down and take a moment to appreciate all the things we hold so dear but often take for granted - family, friends, meals out, theatres, concerts and of course the freedom to go on holiday when we choose and the great outdoors. It’s been interesting to hear so many people discussing staycations and the benefits of caravanning and we certainly believe its popularity will soar in the future.
Putting our customers first has always driven how we operate as a business and it’s this focus that has driven our response to the coronavirus pandemic. We know you can’t wait to get away in your caravans and motorhomes and we are here to help you to do that.
We are pleased to announce that our branches will be opening safely from 1st June. Our team will be available for both sales and retail enquiries, as well as limited servicing and repair work. Our re-opening has been carefully considered with customers and our team’s safety the main priority. Both our dealerships have been safety proofed to include safety screens at all tills, protective gloves and masks for customers and our colleagues, a one-way system in the shop and much more. I have detailed below all the measures we have taken. Our team’s safety is equally important to us therefore as we re-open, you will see fewer team members than usual for a short time and as the government relax measures further we will return more of our people to the workplace to ensure we maintain a safe working environment.
Since closing our doors on the 23rd March, we have worked tirelessly adapting to ensure our branches are a safe place for you to visit, and if you’re unable to visit we are able to offer you the same level of expertise, knowledge and customer service from the comfort of your own home using video calling in your own personal consultation.
Details of these new measures, new processes as well as a thank you offer for all NHS staff can be found below.
We have also secured some great deals from our partners with our best ever finance rates, innovative first time buyer offers, discounted new caravans and motorhomes and a guaranteed supply of awnings. Our aim is to offer you the easiest and safest opportunity to go out and enjoy the safety of your own leisure vehicle.
Our phone lines are currently closed but our Sales Director is taking email enquiries and providing appointed viewings or personal video call consultations now. To arrange yours email email@example.com stating what vehicle your are interested in and your contact number alternatively simply message us via Facebook.
As always, thank you for your patience and understanding during this time, and I look forward to welcoming you back to one of our branches from June 1st.
Chris Lowe, Director, Kimberley Caravans